Do you want to return your order?
If you are not satisfied with your order, you can return products purchased within 14 days from the date of receipt of the package. The replacement of an article of the same size and color is possible based on the availability of the item in our warehouse. No change of article of a different amount from the purchased one or refunds for difference are allowed.
Returning products is simple:
If you are registered to Dixiefashion.com go to 'My profile' and select 'My orders'. Here you can choose the order you want to change and select the items you want to return.
If you do not have a Dixie account, you can request a return authorization by writing an e-mail to email@example.com where you specify the order reference number, a name and surname for the order and the reason for the return.
You can to reuse the original packaging (if intact) simply by replacing the old label with the new one.
Conditions for returning items
We verify that all items are supplied with a tag and are in perfect conditions before they are shipped.
The articles you wish to return are under your responsibility until they are delivered to our warehouse: please, package them carefully in order to avoid damages during transport.
All returns are inspected upon delivery. We do our best to accept all returned articles, which don't necessarily have to be sent back in their original boxes. However, in the unlikely event an item is returned in unacceptable conditions, we might have to send it back to you again and charge the shipping costs to you.
Once we have received your returned item, we will send you an email to confirm the refund.
Dixie is not responsible for potential articles sent by mistake.
How to package a return
The articles you wish to return are under your responsibility until they are delivered to our warehouse: please, package them carefully in order to avoid damage during transport.